Like the old CS Portal, the new CS portal recognizes 3 roles, each with different capabilities as shown in overview below.

Role

Create Cases

C​​reate/Manage User

Maintain IP Custom Details*

Viewer

No

No

No

User

Yes

No

No

Manager

Yes

Yes

Yes

*The IP Custom Details contain the customer's description of a piece of equipment, reference number and location (Installed Product).

Ο ιστοτοπός μας εμφανίζεται καλύτερα με την τελευταία έκδοση του Microsoft Edge, του Google Chrome ή του Firefox.