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AED support and service

HeartStart HS1/OnSite/Home and FRx Maintenance Videos

What to do when your AED chirps?
What to do when your AED chirps
Maintaining the HeartStart HS1/OnSite/Home Pads and Battery
Maintaining the HeartStart HS1/OnSite/Home Pads and Battery
Maintaining the HeartStart FRx Pads and Battery
Maintaining the HeartStart FRx Pads and Battery

Everything you need to know about using AEDs

Watch this video to find out how to set up and maintain your OnSite AED. Other AEDs vary slightly but all Philips AEDs have simple, clear instructions telling you what to do.
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Contact us

Technical support: 1-800-263-3342

Email: aedsupport@philips.com

If you received a letter regarding the HeartStart FRx, HeartStart Home or HeartStart OnSite recall, click here for more information.

AED frequently asked questions

AED FAQs

Owning an AED

Buying for an organization or business:

Learn more about AED products and solutions

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    HeartStart HS1

    Designed for the ordinary person in the extraordinary moment, Philips HeartStart HS1 AED is ready to act and virtually ready to go. It allows anyone with little or no training to treat the most common cause of suspected sudden cardiac arrest (SCA) by delivering a shock quickly and effectively, wherever SCA happens. The HS1 AED provides practically real-time guidance through step-by-step voice commands from pad placement to performing CPR. When every minute counts, Philips HeartStart HS1 AED is the partner by your side. Side by side. Step by step.

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    HeartStart FR3  

    The HeartStart FR3 is Philips best professional-grade AED with advanced features for the professional responder.

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    HeartStart FRx

    The Philips HeartStart FRx defibrillator features intuitive, step-by-step voice instructions, including CPR guidance, and an audible metronome to help guide basic life support (BLS) responders while treating a suspected sudden cardiac arrest (SCA) Pre-connected SMART Pads II can be used for both adults and children. Rugged, lightweight and reliable, it can withstand rough handling and extreme temperatures. When every minute counts, Philips HeartStart FRx is the partner by your side. Side by side. Step by step.

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